On every cruise ship we have sailed, in every interview we have done, the single most important secret to success is people. That's the people who make up the crews, who make officers and companies look good, and who make passengers want to come back. So it's a cruise company mandate to do whatever is… Continue reading How Catering to Crews Became Business
Tag: Majesty of the Seas
Royal Caribbean — No Gamble Here
Employees in the cruise industry know you can go from the bottom to the top if you play your cards right, and nobody knows that better than Dean Bailey. He is part of the management team in Royal Caribbean, most recently as hotel director on Explorer of the Seas. In the beginning, he was a… Continue reading Royal Caribbean — No Gamble Here
Juan Great Way to See Tulum
TULUM, Mexico — Tulum is not out first rodeo. We'd seen "ruins" before this stop. It is our third rodeo, now that you ask, and all three ruins (Chacchoben and Altun Ha) have been in the Yucatan Peninsula and all have been left behind by the Maya. If nothing else, we're consistent. Friends are… Continue reading Juan Great Way to See Tulum
When 'That Call' has to be made…
Given the number of people on cruise ships at any given time, it's reasonable to expect there is a need to reach a passenger when they're at sea. Such emergencies can be dealt with by calling the cruise line and finding out how to reach somebody on a specific ship, assuming you know the specific… Continue reading When 'That Call' has to be made…
This Time, Cruising Hit by Hurricane
Get ready for the hurricane. Not Sandy, the "hurricane" of stories that we're going to hear from cruisers who have been stranded while trying to reach their ship, tossed around on ships, left at sea, compensated by airlines/cruise lines, not compensated by airlines/cruise lines, missed ports, missed ships, had their cruise shortened, had their cruise… Continue reading This Time, Cruising Hit by Hurricane