On every cruise ship we have sailed, in every interview we have done, the single most important secret to success is people. That's the people who make up the crews, who make officers and companies look good, and who make passengers want to come back. So it's a cruise company mandate to do whatever is… Continue reading How Catering to Crews Became Business
Tag: Crew members
Norwegian Workers Come First
While cruise lines are famous for bragging rights when it comes to innovations, and without keeping score, it seems to us that Norwegian leads the league in firsts. Going right back to 1966, when the "Norwegian Caribbean Line" first came up with low-cost Caribbean cruises that now dominate cruise-line itineraries. Other firsts have been well-documented… Continue reading Norwegian Workers Come First
Explorer of the Seas…Changes
The Explorer of the Seas will be going in for a major refurbishing after Royal Caribbean introduces Quantum of the Seas near the end of 2014. Having been on Explorer of the Seas, we have five unsolicited suggestions on what to change — and five on what not to change — when this beautiful, 13-year-old… Continue reading Explorer of the Seas…Changes
The Queen, Olympics and…Breakaway?
The Norwegian Breakaway arrives in Bermuda today, its first port on its first cruise, and we're hoping Richard Janicki is on the ship. Who's Richard Janicki? He is a Norwegian employee, a hotel director, whom we happened to meet when we were last on the Epic. He's an interesting guy and — here's the reason… Continue reading The Queen, Olympics and…Breakaway?
Cruise Crews Enter Epic Era
Every time we have been on a cruise, we’ve made friends with crew members. Sometimes, we exchange contact information, promising to keep in touch. Almost always, when we disembark, it’s the last we see of each other. One of our new friends invited us to visit him in Turkey. Maybe we will. Another said we… Continue reading Cruise Crews Enter Epic Era