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Kevin Sheehan: NCL's Uncovered Boss

We’re not exactly reality TV people. To us, reality meant non-fiction. A good book maybe…a biography. Real life, right? Then along came “reality TV” for which there was originally no definition. The next thing we knew, people were doing all kinds of bizarre things in the name of competition and calling it “reality TV.”

Reality? Really. How many of your neighbors do all kinds of bizarre things in the name of competition? Don’t answer that.

However, we digress. Put “cruising” and “reality” on the same flatscreen, we’re there. And so last night, we were there, to see the head of a cruise line (Norwegian) mingle anonymously — while suitably disguised — with his workforce on two Norwegian ships.

Okay, so this was the first time we’d watched Undercover Boss (CBS). No episode comparisons. No critique of the show.

In case you missed it (and as a cruiser why would you?), here’s a snapshot of what transpired and what made it so interesting:

• News flash…no more ice skating on NCL ships. After Sheehan helped an employee named Jessica with the laborious job of setting up 60-pound panels that made an ice rink, nobody showed up to skate. “That is dead as of now,” said the boss.

• Undercover Boss uncovered…Silvia, a server in the Manhattan Room (the Epic’s main dining room) recognized the boss right away. She had once served him in the Epic Club, and remembered. Taken into his confidence, she played along, as one of the four employees who interacted most with the company CEO-in-disguise.

• New York, New York…John, who’s from Brooklyn, pushed Kevin, who’s from Manhattan, into chipping rust off pipes and paint railing all the way around, and was unruffled when he discovered late in the show who “Peter Francis” really was.

• The Dancing King…Michael, a member of the Epic cruise staff, taught the boss how to dance so that the boss could teach 1,000 guests at the White Hot Party that night. Neither succeeded but, in trying to find out more about his select employees, Sheehan discovered that Michael’s mother died of brain cancer and that he had raised $20,000 in her memory.

• In case you’re wondering how these employees didn’t figure this out with TV cameras following them around (we did), they were told it was a televised competition between two men vying for one job, and all of them seemed to buy it, except Silvia. if they didn’t buy it, they should quit cruising and go into acting.

• Best line of the show…In learning how to strap people in for rock climbing, the neophyte boss waited while a woman pulled the strap through her legs before quipping: “Thank goodness I stopped, I was almost going to handle that part.”

• Lessons learned…that promotions are slow for NCL employees, that they should be rewarded for loyalty, that eight-month contracts would help avoid missing seven straight Christmases at home, that the work is harder then the boss knew. “I have an even greater respect for our crew since I’ve walked in their shoes,” he said.

• Television rewards…after throwing away the cover, the boss enlisted Jessica in a management training program, made Michael an assistant cruise director on the Epic, sent John, his wife and newborn daughter on a cruise out of “Brooklyn” with his parents, and arranged for the Epic’s new assistant head waiter Silvia to have her upcoming wedding on a Norwegian ship.

All were clearly moved.

Maybe there is something to reality TV.

Cruising Notes from the Boats

The right price………………..$349
January 14, 2011:
7 nights    
Costa Atlantica
Miami return
Balconies just $549, Suite for $999
iCruise.com or 1-800-427-8473
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In the latest issue of her monthly magazine, O, TV super star Oprah Winfrey named her favorite things, and one of them — first identified on her show — is Allure of the Seas. Tomorrow, it’s expected a full load of 6,000 or so passengers will feel the same way on the Royal Caribbean mega ship’s inaugural voyage.

Seven members from Oprah’s TV audience were given a 7-day cruise for two on the Allure. Tomorrow’s trip leaves Fort Lauderdale at 5 p.m. (EDT) and makes three stops — Labadee (Royal’s private island in Haiti), Costa Maya and Cozumel in Mexico. When it goes west, Oasis of the Seas goes east. The ships alternate this itineraries every week, always from Fort Lauderdale on Saturday (Oasis) and Sunday (Allure).

That means today is the last time the two will be in port together. Their combined presence is already having an impact on what other lines do, initially at least in the summer, a slower time for Caribbean cruises. Norwegian sends its Epic to Europe for the summer, and joins Princess, Celebrity and Holland America as lines with no ships anywhere in Florida next summer.
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It was probably just a matter of time until cruising became a subject for Undercover Boss, the popular CBS reality show that sends an executive to work undercover in his or her company to find out what life at the bottom is really like. The cruise executive was Kevin Sheehan, the No. 1 guy at Norwegian Cruise Lines, and the show is due “in the next few weeks.”

Sheehan went undercover on two NCL ships, the Epic and the Pride of America, which sails around the Hawaiian Islands. Without giving anything away prior to the show’s airing, Sheehan simply says: “It was an eye-opening experience.”

Undercover Boss airs at 9 p.m. on Sundays.
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Strangest thing we saw during our 4-hour visit on the Allure in Fort Lauderdale, between its two-day promotional cruises: a woman walking into a bar in her bathrobe.
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Some of the nicest people you meet work on cruise ships, and it’s not always because they’re taught to smile and say hello to the customers. When you hear what a group of Carnival employees did, you’ll know what we mean…

After Hurricane Tomas ripped through St. Lucia last month, there was a need for emergency supplies. A group of employees from the Carnival Miracle — which stops in St. Lucia — delivered clothing, mattresses and other much-needed items on behalf of the Florida-Caribbean Cruise Association, a not-for-profit trade organization composed of 15 member cruise lines.
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That’s it, we’re done.

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