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Disastrous Fallout From Cruise Ship Death

And then there's the story about the cruise line that appears to know nothing about public relations, not to mention human decency…

In a story that is all over TV and newspapers in Great Britain, a rogue wave smashed into a British "cruise ship" during a storm in the English Channel last week, breaking windows as high as the sixth deck. It was there that an elderly couple was having dinner when water crashed through four windows of the ship's restaurant, instantly killing 85-year-old James Swinstead from Essex.

The ship was the Marco Polo, operated by Cruise and Maritime Voyages, and it was returning from 42 days on the other side of the world — the Amazon and the West Marco PoloIndies. While 15 others were injured, Mr. Swinstead was the only fatality and his wife Helen told The Guardian she believed the ship was "badly maintained."

The Swinsteads didn't have enough insurance coverage to take her husband to his final resting place. Said Mrs. Swinstead: "I think the shipping company should give some sort of compensation. The ship was badly maintained. Four windows blew. I told my husband it was going to leak because there was a rusty puddle on the windowsill.

Legally, the cruise line is not obliged to compensate her. In the name of public relations, you would think the cruise line would do something for her…and it did.

She was offered 25 per cent off her next holiday with the cruise line.

Can anybody say "insult?"

— photo credit: Tvabutzku

Holland America Noordam
22 nights
April 15, 2014
Rome (return): MessinaVallettaArgostoliCorfuKotorDubrovnikKorculaSplitVeniceOlympiaNauplionAthensEphesusMykonosRhodesSantoriniNaples
Inside: $1,949
Cost per day: $88

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