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How To Treat Travel Passengers

Here’s an interesting travel comparison for you to digest:

Last week, the P&O ship Oriana had to stay at sea and delay its arrival in Southampton for more than 12 hours, because of high winds. While the passengers waited, the bars stayed open, an entertainment program was resurrected, complimentary wine was served with dinner and — because the new arrival time was to be 9 p.m. — they were given the option of staying on the ship overnight.

By extension, this inconvenienced passengers who were waiting to board the Oriana, about 1,000 of them. They were given dinner and a hotel room for the night, courtesy of P&O, Oriana-SFand offered a 50 per cent discount on a future cruise. When the ship had to be moved to another terminal, passengers received a further 50 per cent discount, this on the cruise they were about to take.

Is (name your airline) listening?

The week before, we were at George Bush International Airport in Houston, waiting to catch a United Airlines flight. Because of a hydraulics problem, with the aircraft, the flight was delayed a couple of hours while United found another plane (Who would want to board a plane with hydraulics issues?).

When the flight left, our son ordered a drink. The flight attendant said it was complimentary. He then asked if his wife, seated two rows ahead of him, could have a United planeglass of complimentary wine. No, he was told, free drinks were only for people who ordered them.

Before the replacement plane was located, there was a good chance the 200 or so passengers would have required a place to sleep. By then, it was past dinnertime, so the airline would feel obliged only to provide a hotel room and a new flight reservation. And then, only because it was a mechanical problem…not an "act of God.” 

Such as high winds.

Do you think airlines could learn something from cruise lines?

Today at portsandbows.com: All the latest cruise news

Royal Caribbean Radiance of the Seas
7 nights
May 29, 2015
Vancouver, Inside Passage, Ketchikan, Icy Strait Point, Juneau, Skagway, Hubbard Glacier, Seward
Inside: $539
Cost per day: $77
www.royalcaribbean.com

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