Cruise Itinerary Interruptions

There have been three major itinerary changes on cruise ships in three parts of the world lately — two caused by weather and the other by a fire — and the reactions of passengers have been interesting, to say the least.

See what you think…

In the Far East, passengers on Quantum of the Seas were so unhappy when the captain changed ports to avoid Typhoon Goni that when the ship returned to Shanghai, many of them refused to disembark. Some, according to the Shanghai Daily, had to be carried off the ship. More than 300 protested Royal Caribbean’s compensation offer for going to South Korea instead of Japan: free WiFi and lobster for dinner.

In Australia, passengers on the Carnival Spirit have filed a class-action suit against the cruise line because the cruise that was supposed to go north-east from Sydney to New Caledonia instead went south to Hobart and Melbourne. The reason was Cyclone Pam, Spiritchurning through waters to the north-east. They are suing for “misleading or deceptive conduct” because Carnival waited until three hours after leaving port to tell the passengers, who claim they could have cancelled the cruise and received a full refund instead of a $150 credit and future discount.

In the Caribbean, a fire in the engine room of the Carnival Liberty stranded the ship in St. Thomas, its cruise cancelled and its passengers left with two options. One, if the ship is cleared to return under less-than-full power to San Juan (departure port) and make it easier to fly home. Two, they can stay on the disabled ship if it can’t leave and enjoy the Virgin Islands city until the weekend, when Carnival will fly them home. Either way, the passengers will get a full refund, a 50 per cent discount on their next cruise and a $150 on-board credit.

No complaints there, at least not yet.

What do you think?

In the news…

• Costa's new TV deal with Sky Italia satisfies rabid soccer fans in ships
• Fathom plans to begun cruising to Cuba on May 1 at the latest

Today at portsandbows.com: Mobile to be home to a cruise ship again


Caribbean Princess
7 nights
November 15, 2015
Houston (return): Roatan, Belize, Cozumel
Inside: $406
Cost per day: $58
www.princess.com

 

 

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