Princess Change for the Better?

There is news this week of a restaurant change that was prompted by the passenger feedback, and it’s going to be interesting to see what the passenger feedback is now.

The restaurant is Sabatini’s, now on 13 of the 16 Princess ships, including the Coral Princess. We mention that because we were on the Coral Princess a couple of months ago, and dined at Sabbatini’s. Just for the record, we liked it the way it was.

The way it was meant an abundance of courses throughout the evening, and all you ordered was your main course. According to the Princess press release, it “wasn’t unusual for passengers to spend three hours” in the restaurant, and they may have had us in mind.

The way it is now?

It’s not exactly clear why the new way will be better…other than the “new Italian cuisine” and “an a la carte experience giving diners more freedom of choice.” Hmm…sounds just like any other Italian restaurant. It also sounds like Princess doesn’t want diners spending three hours in Sabatini’s.

Oops.

Like many cruise lines, Princess has a customer base built on loyalty. Did the customer base not like having so many menu choices made for them? Did they want to get dinner over with so they could “enjoy the ship’s full array of entertainment options either before or after dinner.” What was the feedback that prompted the change?

On the surface, this sounds like a business decision. At $20 per person, did Sabatini’s need to get more people in and, more importantly, out?

DAILY DEAL:
Voyager of the Seas
7 nights
January 14, 2012
New Orleans (return): Falmouth, Grand Cayman, Cozumel
Inside $409
www.princess.com