Tuesday, I order three things from Amazon, and they hadn’t shipped — even though they were marked as in stock. So, I email Amazon for a what’s up:
\n> Date: Tue Mar 07 18:41:24 UTC 2006
\n> Subject; Where’s My Stuff?
\n> To: int-primary__4r4t4y@amazon.com
\n> From: lincoln@vitaluna.net
\n> —————
\n> 03\/07\/06 10:37:43
\n> NAME: Lincoln Dunn
\n> ORDER ID: 104-1560901-0102303
\n>
\n> COMMENTS: If these items are on-hand, why is the estimated
\n>shipping date two weeks from now? Please advise.
\nAnd, the same day, I get this back from them:
\n—————————————————
\nThank you for writing to us at Amazon.com.
\nI cannot express to you how sorry I am for the promises made
\nregarding the delivery of your order which were not kept and for the
\nfrustration and disappointment this situation must have caused for
\nyou.
\nOur goal is to provide the highest level of customer service
\npossible and I sincerely apologize that our service did not meet
\nthat standard in this case.
\nWe are very sorry for the delay in completing your order.
\nI’ve learned that the shipment of your order has been delayed by a
\nsystem error. To help compensate you for this unexpected change, I
\nhave upgraded the method of shipment for this order to Next Day
\nDomestic. There is of course no additional charge for this.
\nWe expect your order to be shipped on March 07,2006. The Estimated
\nDelivery Date of your order is March 09,2006.
\nI hope you’ll understand that we do our best to ensure that all of
\nour customer orders leave our fulfillment centers as close as
\npossible to the availability and shipping estimates listed on our
\nweb site.
\nI know this must have shattered your faith in Amazon,<\/b> but if i may
\nsay so, this is not a typical Amazon.com experience and for us the
\ncustomer comes first. Disappointing you in such a way not only
\nmakes us hang our heads in failure<\/b> but also spurs us on to work
\nharder to ensure such an error never happens again.
\nI hope you give us another chance to regain your faith and prove our
\ncommitment.
\nThank you for shopping at Amazon.com.
\nBest regards,
\nSrikanth
\nAmazon.com Customer Service
\nhttp:\/\/www.amazon.com
\n—————————————————
\nA lesson in offshoring your customer support, without clarifying appropriate response language…
\nReddy, our Indian programmer, is hiding his face in his office. He says he’s embarrassed that one of his fellow countrymen would even write something like this. Meh — I told him I’m embarrassed that my fellow Canadians put Stephen Harper in 24 Sussex.<\/p>\n","protected":false},"excerpt":{"rendered":"
Tuesday, I order three things from Amazon, and they hadn’t shipped — even though they were marked as in stock. So, I email Amazon for a what’s up: > Date: Tue Mar 07 18:41:24 UTC 2006 > Subject; Where’s My Stuff? > To: int-primary__4r4t4y@amazon.com > From: lincoln@vitaluna.net > ————— > 03\/07\/06 10:37:43 > NAME: Lincoln… Continue reading Amazon.com and Overzealous Customer Support<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[6],"tags":[],"class_list":["post-96","post","type-post","status-publish","format-standard","hentry","category-amusing-bits","entry"],"_links":{"self":[{"href":"https:\/\/vitaluna.net\/index.php?rest_route=\/wp\/v2\/posts\/96","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/vitaluna.net\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/vitaluna.net\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/vitaluna.net\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/vitaluna.net\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=96"}],"version-history":[{"count":0,"href":"https:\/\/vitaluna.net\/index.php?rest_route=\/wp\/v2\/posts\/96\/revisions"}],"wp:attachment":[{"href":"https:\/\/vitaluna.net\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=96"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/vitaluna.net\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=96"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/vitaluna.net\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=96"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}