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Protecting The Privacy Of Passengers

The much-publicized (can you say 24/7 on TV?) hacking at Sony this month once again raised the issue of cyber security in every business, which of course includes cruise lines.

While all of them have to pay close attention to the issue, it appears that Carnival was a little ahead of the curve, hiring a specialist with a long history in a similar position with Supervalu, a $37 billion grocery retail and supply chain.

With good reason.

Carnival the Cruise Line is the tip of the “Internet Iceberg.” Carnival the Corporation is the whole iceberg and it includes the following cruise lines (in case you never knew or have Gary Eppingerforgotten): Holland America, Cunard, Princess, P&O, Seabourn, Costa, AIDA, P&O Australia and Iberocruceros (Spain).

Pretty much a world-wide iceberg, right?

Several months ago, Carnival (the Corporation) hired a security expert, Gary Eppinger. After you strip away his lengthy vice-president’s title and list of responsibilities, his primary duty is to make sure the privacy of passengers on ships from all 10 brands is protected…as much as personal information can be protected.

“Millions of customers go onto our ships every year,” he told Travel Pulse. “We look at our ships as floating cities with gambling, hospitals, multiple retail stores, and everything’s connected to your room key. Security is critical for us, because of this huge installed base of customer information. There are things we can do and have done and are doing to put us in a better position to reduce our exposure and risk.”

Reduce? That’s right…there are no absolute guarantees in cyberspace.

“Our navigation systems are in a segregated offline network, so we built controls in place to prohibit things like that happening,” Eppinger explained in the Travel Pulse story. “But with every wall you put up, somebody’s always trying to break in, through or around that wall. We do look at it continuously, and whatever the odds are, they’re still too high.”

Carnival, and every business, knows they are at risk of…becoming another Sony.

Today at portsandbows.com: The most popular 'long' cruises

Carnival Ecstasy
4 nights
February 2, 2015
Miami (return): Key WestCozumel
Inside: $169
Cost per day: $42
www.carnival.com

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